Terms & Conditions

1. Membership

Coastal Rewards is a complimentary loyalty program available to eligible guests who enroll through an authorized Coastal Getaway enrollment channel.

There is currently no fee to enroll in Coastal Rewards.

To enroll, members may be required to provide information including their name, email address, telephone number, and other information reasonably necessary to administer the Program.

Membership is personal to the enrolled member and may not be sold, transferred, assigned, shared, or combined with another person's membership.

Each member may maintain only one Coastal Rewards account unless otherwise authorized by Coastal Getaway.

2. Participating Properties

Coastal Rewards applies to participating properties listed on www.CoastalGetaway.com, subject to these Terms.

Participating properties may include properties located in California, Florida, North Carolina, and other markets in which Coastal Getaway operates or manages lodging accommodations.

Coastal Getaway may add or remove participating properties from the Program at any time.

A property's participation in Coastal Rewards is not guaranteed indefinitely.

3. Membership Levels

Coastal Rewards currently consists of three membership levels:

Bronze Member

• Awarded upon enrollment.
• 10% discount on eligible advertised rates for qualifying direct bookings.
• Waived early check-in fee when early check-in is available.
• Access to member-only offers and promotions.

Silver Member

• Earned after completing 10 qualifying nights.
• 15% discount on eligible advertised rates for qualifying direct bookings.
• Additional Silver-level benefits as established by Coastal Getaway from time to time.

Gold Member

• Earned after completing 20 qualifying nights.
• 20% discount on eligible advertised rates for qualifying direct bookings.
• Additional Gold-level benefits as established by Coastal Getaway from time to time.

Membership levels, qualification thresholds, discounts, and benefits may be changed in accordance with these Terms.

4. Qualifying Nights

A “Qualifying Night” is an eligible paid room night actually occupied by the Coastal Rewards member at a participating property and booked through an eligible direct booking channel.

Each eligible night stayed counts as one Qualifying Night toward membership status.

Members may generally earn credit for only one room per calendar night, regardless of how many rooms the member reserves, occupies, or pays for, unless Coastal Getaway expressly determines otherwise.

Qualifying Nights are credited after the applicable stay has been completed and payment obligations have been satisfied.

Unless otherwise expressly stated by Coastal Getaway, the following do not qualify toward membership status:

• Cancelled reservations
• No-shows
• Complimentary rooms or complimentary stays
• Employee or employee-family rates
• Owner or management-use stays
• Certain group, wholesale, crew, contract, negotiated, or heavily discounted rates
• Reservations booked through an online travel agency or third-party booking platform
• Fraudulent, manipulated, duplicated, or otherwise ineligible reservations

Coastal Getaway's records will control the determination of Qualifying Nights in the event of a discrepancy.

5. Direct Booking Requirement

Coastal Rewards discounts and benefits apply only to eligible reservations booked directly through an authorized Coastal Getaway booking channel.

Eligible direct booking channels currently include:

• www.CoastalGetaway.com
• The participating property's official website
• Coastal Getaway's Central Reservation Center at 877-350-0053, extension 1
• Email reservations made through reservations@coastalgetaway.com
• Other direct booking channels expressly authorized by Coastal Getaway

Reservations made through third-party online travel agencies, wholesalers, travel marketplaces, or other unaffiliated intermediaries generally do not qualify for Coastal Rewards discounts or Qualifying Night credit.

Examples include reservations made through platforms such as Expedia, Booking.com, Hotels.com, Priceline, Agoda, or similar services.

6. Member Discount Codes

Members may receive a promotional or membership code associated with their membership level.

The applicable code must generally be entered in the designated Promo Code field when making an online reservation in order to receive the member rate.

Members booking through the Central Reservation Center should identify themselves as Coastal Rewards members and provide their applicable membership or promotional code when requested.

Discount codes:

• Are intended for the personal use of the member to whom they are issued
• May not be sold or transferred
• May not be published, publicly distributed, or commercially exploited
• May be cancelled, replaced, or deactivated by Coastal Getaway
• May be subject to additional restrictions or blackout dates

Coastal Getaway may require verification of membership at booking, check-in, or any other time.

7. Member Discounts

Coastal Rewards discounts are calculated from an eligible publicly advertised direct rate available for the applicable participating property, room type, occupancy, and stay dates at the time of booking.

For purposes of the Program, an “Advertised Rate” generally means an eligible publicly available room rate offered directly by Coastal Getaway or the applicable participating property.

Advertised Rates may exclude:

• Taxes
• Governmental assessments
• Resort, destination, parking, or other mandatory fees
• Optional services or amenities
• Packages
• Group rates
• Corporate or negotiated rates
• Wholesale rates
• Travel-agent rates
• Opaque rates
• Employee rates
• Certain promotional or deeply discounted rates
• Rates offered exclusively through unaffiliated third parties

Coastal Rewards discounts generally may not be combined with another discount, promotional code, package, negotiated rate, or special offer unless expressly permitted by Coastal Getaway.

8. “Never Pay Our Advertised Rates Again”

The phrase “Never pay our advertised rates again” is a marketing description of the Coastal Rewards member-rate benefit.

It means that eligible Coastal Rewards members may receive the applicable membership-level discount from qualifying advertised direct rates when booking an eligible reservation in accordance with these Terms.

The phrase does not mean that every room, rate, promotion, package, property, or stay date is eligible for a Coastal Rewards discount.

All discounts remain subject to these Terms, room availability, rate availability, participating-property status, exclusions, blackout dates, and other applicable restrictions.

9. Early Check-In and Other Member Benefits

Member benefits vary by membership level.

For Bronze Members, the current early check-in benefit is a waiver of the normal early check-in fee when early check-in is available.

Early check-in is not guaranteed.

Availability may depend on factors including prior-night occupancy, housekeeping schedules, room readiness, maintenance conditions, property operations, and the specific room type reserved.

Unless specifically designated as guaranteed in writing, amenities and benefits such as:

• Early check-in
• Late checkout
• Room upgrades
• Preferred room assignments
• Flexible cancellation privileges
• Special amenities

are subject to availability and the rules applicable to the member's current membership level.

A benefit made available to one membership level should not be interpreted as being available to another membership level unless expressly stated.

10. Member-Only Promotions

Coastal Rewards members may periodically receive access to promotional rates, offers, packages, upgrades, contests, or other benefits.

These offers may have separate terms, booking periods, travel dates, blackout dates, availability restrictions, or eligibility requirements.

Promotional benefits are not guaranteed and may be withdrawn or modified at any time prior to booking, subject to applicable law.

11. Membership Communications

Coastal Getaway may send members communications necessary to administer Coastal Rewards, including:

• Enrollment confirmations
• Membership status information
• Qualifying Night updates
• Discount codes
• Changes to Program terms or benefits
• Account notices
• Service-related communications

Members may also elect to receive promotional and marketing communications regarding member-only offers, hotel promotions, new properties, and other Coastal Getaway products or services.

Marketing communications will be handled in accordance with applicable law and the member's communication preferences.

12. Accuracy of Member Information

Members are responsible for maintaining accurate and current contact information.

Coastal Getaway is not responsible for missed communications, benefits, promotional offers, or account notices resulting from incorrect or outdated member information.

13. No Cash Value or Property Rights

Coastal Rewards membership, membership status, Qualifying Nights, promotional codes, discounts, and benefits:

• Have no cash value
• May not be redeemed for cash
• Are not transferable property
• May not be sold
• Do not constitute stored value
• Do not create an ownership interest in Coastal Getaway or any participating property

Membership status and Qualifying Nights exist solely for purposes of determining eligibility for Program benefits.

14. Account Adjustments and Errors

Coastal Getaway reserves the right to correct errors relating to:

• Qualifying Night totals
• Membership status
• Promotional codes
• Discounts
• Rates
• Benefits
• Account information
• Reservation history

This includes the right to add, remove, or adjust Qualifying Nights or membership status if an error, duplicate credit, system malfunction, booking reversal, refund, chargeback, or other discrepancy occurs.

15. Fraud, Abuse, and Misuse

Coastal Getaway may suspend or terminate a membership account, cancel benefits, invalidate promotional codes, reverse Qualifying Night credits, or deny future participation if it reasonably determines that a member has engaged in:

• Fraud
• Misrepresentation
• Abuse of the Program
• Unauthorized sharing or distribution of membership codes
• Manipulation of reservations or stays to obtain status
• Duplicate or fictitious accounts
• Chargeback abuse
• Nonpayment of hotel charges
• Abusive or unlawful conduct toward a participating property or its personnel
• Violation of these Terms

Coastal Getaway may also pursue any other rights or remedies available under applicable law.

16. Reservation and Property Policies Still Apply

Participation in Coastal Rewards does not replace or supersede the reservation terms, cancellation policy, payment requirements, house rules, occupancy rules, pet policies, damage policies, or other terms applicable to a particular reservation or participating property.

In the event of a conflict, the specific reservation terms applicable to the booking will govern that reservation unless these Program Terms expressly provide otherwise.

17. Taxes and Fees

Coastal Rewards discounts generally apply to eligible room rates only.

Unless specifically stated otherwise, discounts do not apply to:

• Lodging taxes
• Sales or use taxes
• Tourism assessments
• Governmental fees
• Parking charges
• Pet fees
• Cleaning fees
• Resort or destination fees
• Incidentals
• Food and beverage charges
• Optional services
• Other separately stated charges

18. Changes to Coastal Rewards

Coastal Getaway reserves the right, to the fullest extent permitted by applicable law, to modify, amend, suspend, restrict, replace, or discontinue any portion of Coastal Rewards at any time.

Changes may include, without limitation:

• Membership levels
• Qualification requirements
• Number of Qualifying Nights required for status
• Discount percentages
• Participating properties
• Member benefits
• Early check-in or late checkout policies
• Upgrade privileges
• Eligible booking channels
• Promotional codes
• Rate eligibility
• Blackout dates
• Program rules
• Account requirements
• Expiration policies

Where reasonably practicable, Coastal Getaway may communicate material Program changes through email, CoastalGetaway.com, the member portal, or another reasonable method.

Continued participation in Coastal Rewards following the effective date of revised Terms constitutes acceptance of the revised Terms, subject to applicable law.

19. Termination of the Program

Coastal Getaway reserves the right to suspend or terminate Coastal Rewards, in whole or in part, at any time, subject to applicable law.

If the Program is terminated, the ability to earn additional Qualifying Nights, advance membership levels, obtain new member discounts, or receive future benefits may cease as of the termination date or such later date as Coastal Getaway specifies.

Members have no vested right to the indefinite continuation of the Program, a particular membership level, a particular discount percentage, or a particular benefit.

20. Changes to Participating Properties

Properties may join or leave the Coastal Getaway portfolio or Coastal Rewards program.

A property's departure from Coastal Rewards may affect future reservations, Qualifying Nights, discounts, or benefits at that property.

Coastal Getaway will determine how existing reservations are handled in such circumstances, subject to the applicable reservation terms and applicable law.

21. Membership Termination by the Member

A member may request closure of their Coastal Rewards account by contacting Coastal Getaway.

Account closure may result in the loss of membership status, Qualifying Night history, promotional codes, and unused benefits.

22. Privacy

Personal information collected in connection with Coastal Rewards will be handled in accordance with Coastal Getaway's applicable Privacy Policy and applicable privacy laws.

Members should review the Privacy Policy for information regarding the collection, use, storage, and disclosure of personal information.

23. Electronic Communications

By enrolling electronically, members consent to receiving Program-related notices and communications electronically to the extent permitted by law.

Members are responsible for maintaining a valid email address associated with their account.

24. Availability and System Errors

Coastal Getaway does not guarantee uninterrupted access to:

• CoastalGetaway.com
• Individual property websites
• Booking engines
• Promotional codes
• Member accounts
• Reservation systems

If a technical or system error results in an incorrect rate, discount, membership status, benefit, or Qualifying Night credit, Coastal Getaway reserves the right to correct the error.

25. Limitation of Program Benefits

Membership does not guarantee:

• Room availability
• Availability of any specific rate
• Availability of a specific room type
• Early check-in
• Late checkout
• Upgrades
• A particular promotional offer
• Availability at every property on every date

All reservations remain subject to inventory availability and applicable booking terms.

26. No Waiver

Failure by Coastal Getaway to enforce any provision of these Terms on one occasion does not constitute a waiver of its right to enforce that provision or any other provision in the future.

27. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will remain in effect to the fullest extent permitted by law.

28. Governing Law

These Terms are governed by applicable federal law and the laws applicable to the particular transaction, participating property, and consumer, without limiting any non-waivable rights available under applicable consumer-protection law.

29. Program Administration

Coastal Getaway has final responsibility for administration of the Program, including reasonable interpretation and application of these Terms, subject to applicable law.

Questions regarding membership, Qualifying Nights, discounts, benefits, or account status may be directed to:

30. Acceptance of Terms

By enrolling in Coastal Rewards, maintaining a Coastal Rewards membership, using a member discount, or otherwise participating in the Program, the member acknowledges that they have read and agree to these Terms & Conditions and the applicable Privacy Policy.

Coastal Getaway reserves all rights not expressly granted under these Terms.